This privacy policy explains how Pointe Explorer handles personal data when you use the website, make an inquiry, or book a guided architecture or photo walk. It is written in plain language and covers the information we collect, why we use it, and the choices available to you.
We may process your name, email address, phone number if you provide it, inquiry message, tour date and group details, and any accessibility or dietary information you choose to share. We also process limited technical data such as server request metadata and browser or device information.
We receive data when you submit a contact or booking request, communicate by email or phone, or otherwise share information during the planning of a tour. We also generate some technical data automatically when you visit the site.
Essential cookies support basic site functions such as page delivery and form handling. Preference cookies remember your privacy choices. We do not confirm analytics or advertising cookies as active on this website.
You can manage cookies through your browser settings and, where available, through the site’s preference controls. If you block essential cookies, some parts of the website may not work as intended.
We use personal data to answer inquiries, manage bookings, confirm route and timing details, handle payment-related administration, support website security, and deliver the requested service. If you share accessibility or dietary information, we use it only to plan the experience and respond to your needs where possible.
We may share limited data with service providers that help us operate the website, handle communications, process payments, or support technical delivery. These parties may use the data only for the services they provide to us and are expected to protect it appropriately.
We may share personal data with authorities, courts, or other public bodies when we are required to do so by law or when disclosure is necessary to protect our rights, users, or the security of the website.
You may have rights to know what we hold, ask for corrections, request deletion in some cases, object to certain processing, or ask for a copy of your data. We will review each request and explain any limits that apply.
To exercise a privacy right, send a clear request using one of the contact channels listed in this policy and describe the data or action you are asking about. We may need to confirm your identity before acting on the request.
Inquiry and booking records are kept for the period needed to manage the request, provide the service, and maintain ordinary business records. Technical logs are kept for a limited time for security and troubleshooting, then removed or anonymized when they are no longer needed.
When we make material changes, we will update the policy on the website and use reasonable steps to draw attention to the update where appropriate. The date of the latest version should be checked before you submit new information.
Where GDPR applies, we process personal data on a lawful basis that fits the purpose, such as responding to your request, carrying out a booking, meeting legal obligations, or relying on our legitimate interests in running and securing the website.
If GDPR applies to you, you may ask for access, correction, deletion, restriction, objection, or portability where those rights are available. You may also withdraw consent where processing depends on consent. Some requests may be limited by legal duties or by the need to keep records for the service.
